Contact

If you would like to get in touch with Fetch Club Shop, then here is the information you need:

Email - hello@fetchclubshop.co.uk

I have a product question

We're more than happy to help you get the right dog toys, treats, leads, collars and more. Please email hello@fetchclubshop.co.uk with your query and we'll get back to you. 

Where is my order? 

We do everything we can to make sure your order gets sent out as soon as possible. If you have opted for a tracked order, you will receive a tracking link when your order has been shipped. If you would like an update on your order, send us an email on hello@fetchclubshop.co.uk.

How do I make an exchange or return? 

If you want to initiate an exchange or return then simply email hello@fetchclubshop.co.uk with your request and we will get back to you about the next steps. Replies are typically sent out within 1 working day. 

How do I manage my treat box subscription?

You are in complete control of how often you receive a dog subscription treat box from Fetch Club Shop. You can pause or cancel at anytime from your customer portal or by clicking on your confirmation email. If you have any questions or need further help, please email hello@fetchclubshop.co.uk.  

I'm a professional with a stockist, wholesale or custom order query 

We love working with other professionals. Please email hello@fetchclubshop.co.uk with your specific query and we'll get back to you within 24hrs. 

I'm looking for Fetch Club dog training

Please visit our sister company at fetchclub.net for all queries relating to dog training and walking. 

Where is Fetch Club Shop based?

Fetch Club Shop is based in Bedford, UK. 

I want to see lots of pictures of dogs

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